Reservation Policies

Please Consider

Cancellations
We understand that your life is hectic. However, if you must cancel your scheduled appointment, we appreciate a 24-hour notification. If you have scheduled multiple services, we require a 48-hour cancellation notification. If two or more reservations have been missed or late canceled in the past, a credit card will be necessary to reserve future appointments. Missing or late canceling multiple appointments will result in a charge equal to the full value of the service.

Reservations
Zender’s takes great pride in reserving undivided time for you. We provide a friendly reminder call two days prior to your scheduled appointment. If you do not receive this call, please contact us to make sure the appointment is accurate. Advanced scheduling is necessary. To assure you have an appointment time that you desire we highly recommend that you reserve your next visit prior to leaving.

Punctuality
We understand that circumstances may arise that impact your arrival and we will do everything possible to accommodate your service. However, it may be necessary to alter or reschedule your service as a courtesy to the next guest.

Children
Out of respect for your child’s safety and for the quiet relaxation of our guests, we ask that no children be in the spa or salon at any time.

Return Check
We accept local checks only. All return checks are subject to a $30 processing fee. All delinquent checks will be processed through the legal system.

Gift Card and Package Redemption
Zender’s is not responsible for lost gift cards or packages. Gift cards or packages are not transferable or redeemable for cash or credit.

Gift Card and Package Expiration
The financial value of a Zender’s gift card or package will only be guaranteed for six months from the time it is issued. If you do not redeem the card or package within six months, you will for responsible for paying the difference in price structure.

Questions
If you have questions, call (319) 337-2448. Please ask for Jenny or Wendy.