Frequently Asked Questions

  1. Where is your salon located?
    Iowa City, Iowa.

  2. Where do I park?
    You can park in the adjacent parking ramp. We validate the hours that you are at Zender’s.

  3. How long does hair have to be before waxing?
    1/4 inch which is approximately three to four weeks of hair growth. For your safety and to prevent any adverse reactions, we will not be able to perform our waxing services if you are taking any of the following medication: Accutane, Retinol, Retin A, or any other Retinoid medication.

  4. Can I bring my child in during my service?
    Click here for our child policy.

  5. How long have you been in business?
    Click here for the history of Zender’s.

  6. What experience do your service providers have?
    All providers must go through an extensive training program before accepting guests. We guarantee
    all services within 7days. Click here for the Zender’s Promise.

  7. What is the difference between a Formal Design and an Event Style?
    The difference between a Formal design and an Event Style is how intricate the design is. Schedule a Formal Design if you are looking to have your hair in an updo or have very thick hair that you would like to be curled. An event style is perfect if youre looking for a hair style more elaborate than a blow out and less intricate than a wedding style.

  8. When will my gift card expire?
    See our gift card policy.

  9. What is the difference between a partial highlight and a full highlight?
    See color chart.

  10. Do men visit the salon/spa?
    Yes. All of our spa and salon services are designed for both men and women. To learn about some of our most popular men’s services, click here.  

  11. Can Aveda products be mailed?
    Yes, just go to our Shop Aveda link and place your order.

  12. How much should I tip?
    The tip you leave is entirely up to you. As a guideline, a 15 percent tip is greatly appreciated by members of our team.

  13. What should I wear to my spa appointment?
    We want you to be comfortable at all times. You will be asked to disrobe, but you will always be appropriately covered at all times during your service. You will never be exposed, but you may want to wear clothes that are easy to get on and off.

  14. Should I let you know if I am pregnant?
    Yes, by all means. Massage is restricted until you are out of the first trimester. We also set the massage table with special cushions designed to support an expecting mothers body.

  15. How early should I arrive for my spa service?
    We ask that you arrive at least 15 minutes early. This will allow forms to be filled out and your relaxation to begin.

  16. What about Group Rates?
    Group rates can be reserved. This will allow us to talk with you about your needs so we can ensure you have a wonderful experience at Zender’s.